About Toowoomba Telehealth
Toowoomba Telehealth is a local GP telehealth service for patients in Toowoomba and surrounding Darling Downs communities. We provide video and phone consultations for health concerns that can be safely assessed and managed by telehealth.
Our aim is to make GP care easier to access when attending a clinic in person is difficult or delayed, while keeping patient safety and local continuity of care at the centre of what we do.
Telehealth is not suitable for emergencies.
If you are experiencing chest pain, shortness of breath, severe abdominal pain or other severe symptoms, call 000 or go to your nearest emergency department
Telehealth is not suitable for emergencies.
If you are experiencing chest pain, shortness of breath, severe abdominal pain or other severe symptoms, call 000 or go to your nearest emergency department
Our purpose
Accessing timely GP care can be difficult. Patients may face long waits, limited after-hours options, travel barriers, work and family commitments.
Toowoomba Telehealth helps bridge this gap by offering convenient GP telehealth for suitable concerns. We do not aim to replace a patient’s regular GP. We support continuity of care and encourage patients to continue with their usual general practice wherever possible.
What we offer
We can assist with many common GP needs where a physical examination is not required. This may include general GP advice, simple illness advice, prescriptions where appropriate, medical certificates, referrals, results follow-up, medication reviews, selected mental health check-ins, chronic disease follow-up and post-hospital discharge support.
For a more detailed list, see the Services page.
Your GP kept in the loop via timely letters and discharge summaries
Clinically safe telehealth
Telehealth is convenient, but it is not suitable for every concern. Some symptoms require urgent or in-person assessment.
Toowoomba Telehealth is designed for local patients, not as a generic national telehealth marketplace. When face-to-face assessment, procedures, treatment room support or ongoing care are needed, we help patients connect with their regular GP or other suitable local service.
We aim to send a handover letter to your regular GP at the end of every consultation you have with us, unless you ask us not to do so. We do this to support the continuity of your care by your regular GP.
Our Values
Local
Care designed for Toowoomba and surrounding communities.
Safe
Telehealth only where clinically appropriate, with clear escalation when in-person care is needed.
Accessible
Practical care for busy workers, parents, young adults, older patients, carers and surrounding town patients.
Respectful of regular GP care
We complement regular general practice rather than replacing it.
Clear and transparent
Plain information about services, fees, Medicare eligibility and telehealth limitations before booking
Who we help
- Patients who need convenient GP access for suitable concerns
- Busy parents, workers and young adults
- Patients in surrounding towns with travel barriers
- Patients whose regular GP is unavailable or delayed
- Patients without a regular GP
- Recently discharged patients needing timely follow-up
- Older patients, carers and selected aged-care or home-care situations