Fee Structure
Clear fees before you book
Toowoomba Telehealth uses a mixed billing model. Some appointments may be bulk billed or Medicare-rebatable when Medicare rules are met. If Medicare eligibility is not met, a private non-rebatable appointment may still be available when the concern is suitable for telehealth.
Telehealth is not suitable for emergencies.
If you are experiencing chest pain, shortness of breath, severe abdominal pain or other severe symptoms, call 000 or go to your nearest emergency department
Telehealth is not suitable for emergencies.
If you are experiencing chest pain, shortness of breath, severe abdominal pain or other severe symptoms, call 000 or go to your nearest emergency department
Sick leave and carer’s certificates
Medical Certificates
Support for stress, anxiety, mood and wellbeing
Mental Health
Tailored advice and treatments
Travel Advice
Telehealth is not suitable for conditions that require a physical examination. If you are not sure, call us to check if telehealth is suitable for you. Telehealth complements but does not replace your normal GP care.
Key fee rules
Standard appointments under 10 minutes are bulk billed when Medicare eligible.
Longer appointments over 10 minutes are privately billed. A Medicare rebate may apply for eligible consultations.
All non-Medicare eligible consultations are privately billed.
Payment may be required before the appointment.
The doctor may still recommend face-to-face care if telehealth is not suitable.
Billing notice
Medicare rules can change. Final billing depends on your Medicare eligibility, your location, the appointment type, the doctor’s assessment and the Medicare rules that apply on the day of service.
Telephone consultations
| Duration | Medicare eligible consultation | Private / non-Medicare eligible consultation |
|---|---|---|
| 0-10 minutes | Bulk billed | $80.15 |
| 10-20 minutes | $100 (Medicare rebate: $45.05) | $100 |
| Over 20 minutes | Not offered by telephone | Not offered by telephone |
Video consultations
| Duration | Medicare eligible consultation | Private / non-Medicare eligible consultation |
|---|---|---|
| 0-10 minutes | Bulk billed | $80.15 |
| 10-20 minutes | $100 (Medicare rebate: $45.05) | $100 |
| 20-30 minutes | $160 (Medicare rebate: $87.10) | $160 |
| 30-40 minutes | $220 (Medicare rebate: $87.10) | $220 |
| 40-50 minutes | $300 (Medicare rebate: $128.35) | $300 |
| 50-60 minutes | $400 (Medicare rebate: $128.35) | $400 |